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AD:VENTURE Lessons Learned Review
Client:
Leeds City Council
Study objectives:
• Organise and facilitate workshops with delivery partners to identify lessons learned from the first phase of the Ad:Venture programme;
• Document key themes and develop a series of recommendations; and,
• Provide lessons learned to inform the delivery of the next phase.
Sarah Carling - Programme Manager
"Staff commented on the inclusiveness of the approach, and that this had enabled them to input in a way they would not otherwise have done. The insights from the report were really helpful."
We were commissioned by Leeds City Council to organise and facilitate workshops with delivery partners to gather lessons learned in the first phase of the Ad:venture programme.
We commenced the commission by devising a customer journey and we used this to structure the lessons learned workshops. Each workshop explored each stage of the journey, namely: marketing; registration; diagnostic and action plan; workshops and events; one-to-one support; grants; and, referrals.
We also explored the following areas in each workshop:
• Partnership working;
• Mechanisms to enhance collaboration; and,
• Customer Relationship Management system.
We organised 7 workshops and had 60 individual attendees across the sessions. We devised facilitated exercises to ensure each workshop was engaging, and wrote up individual workshops and created an overall report. We provided a series of practical recommendations which the delivery team adopted.